> I was under the impression that the Status field entries were
> from a text file or from the database... but for the life of
> me I cannot find the location of where the Status field comes
> from. I want to add to the Status fields... where can I make
> these changes...
>From RT_Config.pm:
# {{{ Miscellaneous RT Settings
# You can define new statuses and even reorder existing statuses here.
# WARNING. DO NOT DELETE ANY OF THE DEFAULT STATUSES. If you do, RT
# will break horribly.
@ActiveStatus = qw(new open stalled) unless @ActiveStatus;
@InactiveStatus = qw(resolved rejected deleted) unless @InactiveStatus;
# }}}
Just make sure that the status name doesn't exceed the field length for
that column in the Tickets table, which I believe defaults to 10
characters.
Eric Schultz
United Online
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