-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 There was one reply to my question but there weren't any details on how it was done or if it was actually what I was looking for.
I have a custom field that details customer profile names. Recently, a profile name has changed and we need the change in RT to be retroactive to any ticket created under the previous profile. Can I do this within RT or will I need to run a mass update on the database? Thanks, Mathew Snyder -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.2.6 (GNU/Linux) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org iD8DBQFFDMW0r7cEqtYW7kARAmL4AKCgtdplbbLlgYbM3sRJNrE5GG0NSwCgg9ge yYGzX9oxV2k0XxMtG8AEzDM= =O/QM -----END PGP SIGNATURE----- _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
