On 9/19/06, Isaac Vetter <[EMAIL PROTECTED]> wrote:
All,
Sorry for answering my own post. My problem was with the
$RTAddressRegexp value in RT_SiteConfig.pm.
As I understand it, this variable is used to avoid creating email loops
by not sending email to any addresses that match the regex stored in
this variable.
This was my regex:
'^[systems|helpdesk|[EMAIL PROTECTED]'
It was meant to catch [EMAIL PROTECTED], [EMAIL PROTECTED],
[EMAIL PROTECTED], [EMAIL PROTECTED],
[EMAIL PROTECTED], [EMAIL PROTECTED],
[EMAIL PROTECTED], etc ...
Perl regex character classes are character based, not string based
(duh). So if the characters in the email address were also in
[systemshelpdeskwebmaster], the user would not get email. What I meant,
and what is currently working, is this:
'^systems|helpdesk|[EMAIL PROTECTED]'
This is also incorrect :) you need
'^(systems|helpdesk|webmaster)[EMAIL PROTECTED]'
See also http://wiki.bestpractical.com/index.cgi?RTAddressRegexp
Thanks to everyone that responded.
Isaac Vetter
Isaac Vetter wrote:
> Hello All,
>
> There are some users that RT won't send email to, upon 'Reply'ing to a
> ticket, these users, both as Requestors and as AdminCC's, are not
> listed in the "This message will be sent to" box.
>
> On a clean install (rt3.4.5, perl5.8.8, postgresql7.4, apache1.3,
> solaris10) there are four autocreated users. Each user is a global
> SuperUser, each user is a watcher in the default General queue. The
> same two users are consistently not sent email. The other two users
> are always sent email, both as Requestors and as AdminCC's.
>
> "not sent email" means that they never receive email from RT and are
> never listed on the "Update Ticket" page.
>
> rt.log doesn't contain an error, even at [debug]. The default scrips
> are in place. All four users are privileged, Global SuperUsers and
> AdminCC Watchers on the queue.
>
> I'm at my wit's end, any suggestions greatly appreciated.
>
> Thanks,
>
> Isaac Vetter
> ------------------------------------------------------------------------
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--
Best regards, Ruslan.
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