Hm Has potential for my situation, but I'm trying to figure out how you actually _identify_ the mail coming from other domains. I suppose what I want is something simple that says "if the mail is from rbg.vic.gov.au, autoreply. if not, don't autoreply but continue processing as normal" but my perl-fu is too weak to figure it out!
Chris Chris Wenn IT Support Officer Royal Botanic Gardens Royal Botanic Gardens Melbourne PH: (03) 9252 2354 FAX: (03) 9252 2442 EMAIL: [EMAIL PROTECTED] WEB: http://www.rbg.vic.gov.au >>> Gary Hall <[EMAIL PROTECTED]> 20/09/2006 2:38:24 am >>> We divert all incoming mail from outside the domain to a separate queue and enable autoreply only on the internal queue. (I.e., we removed the global autoreply scrips and recreated them on the internal queue.) We're a help-desk operation serving internal users who sometimes send requests from external email accounts. Such requests get moved to the internal queue and the Respondor value is corrected to the internal account name for the user. All remaining tickets in the external queue are spam and dealt with accordingly. Gary > "Chris Wenn" <[EMAIL PROTECTED]> wrote > > > Hi > > Has anyone got a way of restricting RT's autoreply function to a single > domain? > > I don't want users outside rbg.vic.gov.au to receive communication from my RT > system. > > It's v3.4.4, running on Ubuntu Dapper 6.06, with postfix, apache2 and mysql > as the backend. > > Chris -- Gary Hall [EMAIL PROTECTED] | Voice (604) 291-5925 Faculty of Applied Sciences | Fax (604) 291-5404 Simon Fraser University | Burnaby, B.C. V5A 1S6 | _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
