Greetings,
I am using RT3.4, and am trying to write a resolve ticket action
email template that will include:
-all correspondence for the ticket
-NOT include comments on the ticket
-will include the correspondence entered at the time of the resolve action
My template (built from the default) includes the
{$Transaction->Content()} line which does seem to list the ticket
correspondence in other templates. However, when this template is
resolved, it is populated with a message stating "no content for this
ticket".
Can anyone see what I am doing wrong? The same call used in other
templates works perfectly. I have included the content of the template
below. Why does the {$Transaction->Content()} come up with no content?
Subject: Resolved: {$Ticket->Subject}
Greetings,
According to our records, your request:
{$Ticket->Subject}
has been resolved. If you have any further questions or concerns
regarding this issue, please send a message to:
{$Ticket->QueueObj->CorrespondAddress()}
Thank You,
Pediatrics Computing
-------------------------------------------------------------------------
{$Transaction->Content()}
Thanks in advance for your ideas,
John H. Nyhuis
Sr. Computer Specialist
Dept. of Pediatrics
HS RR338, Box 356320
University of Washington
Desk: (206)-685-3884
[EMAIL PROTECTED]
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