Gary Hall wrote: > I'm using RT 3.6.1. > > When creating new tickets via the "Create ticket in" button on > the home page (i.e., the https://.../Ticket/Create.html form > the ticket is created by the addresses in the CC line are > not cc'ed with a copy of the update. > > The only outgoing message is the AutoResponse. > > The addresses appear in a CC header in the new ticket history, tho'. > > Anyone else experience this? know what may be causing it? > > Gary >
In etc/RT_Siteconfig.pm there is a setting called ParseNewMessagesForCC or something like that. It might be set to 'undef' or '0'. Change it to '1'. -- Mathew Snyder _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
