John--
At a quick glance, it looks like:
Ticket/Elements/Tabs
Line 152 appears to start the code which determines if the user has the
right to modify the ticket, and if so, presents a link. It looks like it
would be trivial to change ?Action=Comment to ?Action=Respond.
I haven't tested this, but this seems to be the right path.
-jd
On Mon, 25 Sep 2006, John H. Nyhuis wrote:
Greetings,
I am using RT 3.4, and when we resolve tickets, our final message is
saved as a comment by default.
Rather then bug our helpdesk personal to change this to "reply to
requestors" every time we close a ticket, I would like to change the default
from "comment" to "reply".
Does anyone know what file this would be specified in?
Thanks,
John H. Nyhuis
Sr. Computer Specialist
Dept. of Pediatrics
HS RR338, Box 356320
University of Washington
Desk: (206)-685-3884
[EMAIL PROTECTED]
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