John,
Why not just modify the Resolve template to include the last comment
made on the ticket (at resolve time)?
Kenn
LBNL
John H. Nyhuis wrote:
Greetings,
I am using RT 3.4, and when we resolve tickets, our final message is
saved as a comment by default.
Rather then bug our helpdesk personal to change this to "reply to
requestors" every time we close a ticket, I would like to change the
default from "comment" to "reply".
Does anyone know what file this would be specified in?
Thanks,
John H. Nyhuis
Sr. Computer Specialist
Dept. of Pediatrics
HS RR338, Box 356320
University of Washington
Desk: (206)-685-3884
[EMAIL PROTECTED]
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