On Tue, 26 Sep 2006, Justin Lim wrote:
I noticed that when you do a quick search from the homepage of RT that it
only searchs the open tickets.
Is there a way to include ALL tickets opened/closed/resolved/etc ?
Go to "tickets" and use the query. Using the query builder you can search
for any tickets you want using any criteria you want. Building the query
it a bit tricky and hard to explain by e-mail, you have to experiment with
it before you become an expert, but it is possible to learn it. Once you
have built a query you can save it to use later, so if you have queries
you use often you can customize your RT.
Tom
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