To save searches, you need permission to View Saved Searches and to Save them. I forget the exact permissions and I haven't got an RT instance to hand but you'll be looking in the Group Permissions for them,
Andrew
On 9/26/06, Tomasz Wlodek <[EMAIL PROTECTED]> wrote:
On Tue, 26 Sep 2006, Justin Lim wrote:
> I noticed that when you do a quick search from the homepage of RT that it
> only searchs the open tickets.
>
>
>
> Is there a way to include ALL tickets opened/closed/resolved/etc ?
>
Go to "tickets" and use the query. Using the query builder you can search
for any tickets you want using any criteria you want. Building the query
it a bit tricky and hard to explain by e-mail, you have to experiment with
it before you become an expert, but it is possible to learn it. Once you
have built a query you can save it to use later, so if you have queries
you use often you can customize your RT.
Tom
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Andrew Nicols
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