We use it for a good chunk of phone support...I don't think its any more awkward than any other helpdesk ticketing system.
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of matt Sent: Saturday, September 30, 2006 9:02 AM To: [email protected] Subject: [rt-users] Genearal question about RT I've been looking at RT to replace the current call tracking software that we use where I work. I've combed through past posts to this list, website articles, and the wiki but I am still unsure about something. How well does RT work in an environment where 97% of the issues are taken by phone? RT seems very email centric, and seems like using it for phone support might be a bit awkward. Any suggestions for this type of environment? Thanks for any thoughts Matt _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
