I have not. I will try that.
Thank you.
Bob
From: Torsten Brumm
[mailto:[EMAIL PROTECTED]
Sent: Monday, October 02, 2006 5:32 AM
To: Roy El-Hames
Cc: Farrell,Bob; [email protected]
Subject: Re: [rt-users] 3.6.1 Ticket Priority never changes
@Roy: That was my next question
;-) Thanks
@Bob: The End Prio at 0 is not a good idea i think, should the End Prio not
greater than the initial Prio?
2006/10/2, Roy El-Hames < [EMAIL PROTECTED]>:
Have you set up any cron jobs
to decrease these priorities .. it does
n't just happen ..look at rt-crontool.
Regards;
Roy
Farrell,Bob wrote:
> In each Queue, I have the Priority set to start at 10 ( or lower ) and
> end at 0. I then have the Ticket should be completed in set to 10 days.
>
>
>
> I have tried it with different params, and still no luck.
>
>
>
> This is not a HUGE deal, because my team knows that ALL tickets are
> important, etc., but prioritizing them is a great feature.
>
>
>
> Thank you for your response.
>
>
>
> Bob
>
>
>
> From: Torsten Brumm [mailto:[EMAIL PROTECTED]
]
> Sent: Monday, October 02, 2006 2:55 AM
> To: Farrell,Bob
> Cc: [email protected]
> Subject: Re: [rt-users] 3.6.1 Ticket Priority never changes
>
>
>
> Can you go more into detail? How have you set up the Priority Change?
>
> 2006/10/2, Farrell,Bob <[EMAIL PROTECTED]>:
>
> All,
>
>
Any place I may have missed in configuration to allow
> the priority of tickets to actually function?
>
> Everything works great, except it appears the ticket priority is not
> moving at all.
>
>
>
> Thanks in advance.
>
>
>
> Bob Farrell
>
>
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MFG
Torsten Brumm
http://www.torsten-brumm.de
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