Hi there;
Some of our customers ticket systems decide on changing the subject line
altogether,and as a result we get an update to one of our tickets that
generate new one instead of adding new correspondence to the original
ticket. Is there any way we can add new headers where RT should be
looking for [myrt #number] instead of the subject line .. I must admit I
not very familiar with the email rfc , and before I go on changing
headers I thought I'll pass it by the experts ..Any pointers or help
will be appreciated.
Regards;
Roy
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