Hi Helmuth
In our environment it is common for us to forward an e-mail to RT to
convert it into a ticket. Once it's a ticket we can change the
requestor (since by default it would be us). We do it like this to
avoid the cut and paste alternative.
Depending on what email client you're using, you may be able to 'bounce'
or 'redirect' email so that "the right thing (TM)" happens when RT gets
the email in the first place - original sender is set as requestor and
they get the autoresponse.
I'm using Mail Redirect (http://mailredirect.mozdev.org/) with
Thunderbird, and it's fine.
Cheers
Toby
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