You might also want to have a look at: http://search.cpan.org/~kevinr/RT-Extension-ExtractSubjectTagOnTransaction-0.01/
On Sun, Oct 08, 2006 at 05:56:34PM -0700, Phanoko wrote: > I created a queue called 'NOC-Vendor' and when we have > to do what you are talking about we just open the > ticket there and change the requestor email address to > [EMAIL PROTECTED] or whatever. Seems to handle what we > need rather nicely. > > --- Jiri Dlouhy <[EMAIL PROTECTED]> wrote: > > > Hi all, > > > > is there anybody who can provide me some tips or own > > experiences related > > to interconnection of two independent RT systems via > > email interface? > > > > The reason behind is that we are going to use RT > > (it's really cool piece > > of SW) and we are responsible for technical support. > > Our > > customers/requestors, which will send us the > > requests, have sometimes > > RT as well thus they don't want to send the tickets > > to our RT directly > > but via their RT. > > > > Thank you in advance > > > > Dlouhan > > > > > > > > > > > > _______________________________________________ > > > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > > > Community help: http://wiki.bestpractical.com > > Commercial support: [EMAIL PROTECTED] > > > > > > Discover RT's hidden secrets with RT Essentials from > > O'Reilly Media. > > Buy a copy at http://rtbook.bestpractical.com > > > > > __________________________________________________ > Do You Yahoo!? > Tired of spam? Yahoo! Mail has the best spam protection around > http://mail.yahoo.com > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
