Yes, this seems to be very usefull.
Thank you
Dlouhan
Jesse Vincent wrote:
You might also want to have a look at:
http://search.cpan.org/~kevinr/RT-Extension-ExtractSubjectTagOnTransaction-0.01/
On Sun, Oct 08, 2006 at 05:56:34PM -0700, Phanoko wrote:
I created a queue called 'NOC-Vendor' and when we have
to do what you are talking about we just open the
ticket there and change the requestor email address to
[EMAIL PROTECTED] or whatever. Seems to handle what we
need rather nicely.
--- Jiri Dlouhy <[EMAIL PROTECTED]> wrote:
Hi all,
is there anybody who can provide me some tips or own
experiences related
to interconnection of two independent RT systems via
email interface?
The reason behind is that we are going to use RT
(it's really cool piece
of SW) and we are responsible for technical support.
Our
customers/requestors, which will send us the
requests, have sometimes
RT as well thus they don't want to send the tickets
to our RT directly
but via their RT.
Thank you in advance
Dlouhan
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