Thanks Kenneth;
Hmm, blushing with shame, the problem is on my end ..sometime in the
past 3 years the correspondence template was changed to include the
RT-CC, so it cc the cc's.
I completely forgot that you can do that in templates and hence did not
check them .. ..
Roy
Kenneth Crocker wrote:
Roy,
We are also on 3.4.4 and we have not had this problem since we
straightened out our privileges and scrips. If people ARE getting the
notifications, then the action on your scrips needs to be looked at.
Perhaps two (2) notifications are being triggered.
Kenn
LBNL
Roy El-Hames wrote:
Re-sending this .. I just noticed that is also a bug on our
production system which is rt-3.4.4 , I am certain the action Notify
Requestor should mean mail the requestors only and do not cc the CCs.
Any help will be good , even if its someone else saying yeah we
spotted this as well.
Roy
Roy El-Hames wrote:
Hi There;
the system is rt-3.6.1 / apache2 /mod_perl 2 /mysql 5
I noticed that the notify requestors action also add the CC's and
mail them, I checked notify.pm and can't see why this is happening,
any one else noticed that and have a fix??
Regards;
Roy
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