Sorry for the double post .... On Tue, October 31, 2006 9:33 am, [EMAIL PROTECTED] wrote: > I'm experiencing the same problem with our production RT instance. I did > a fresh install of RT (in both cases, the version is 3.6.1) on my local > system, and multiple attachments work correctly. I've been through the > configs in both cases, and can't seem to see a difference that would > affect multiple attachments. > > The symptom in my case is when trying to attach multiple attachments to a > ticket, when the "Add More Files" button is clicked to add the second > file, the checkbox and name of the first attached file is replaced by a > checkbox and name of the second file to be attached. Also, if the ticket > is updated at that point, neither attachment is used. If only a single > attachment is used, it affixes to the ticket correctly. > > > > On Mon, October 30, 2006 3:33 pm, Aubrey King wrote: > >> > >> Nothing? >> >> >> >> Aubrey King >> Systems Engineer >> IP Systems Engineering >> Global Crossing, Ltd. >> >> >> >> On Fri, 27 Oct 2006, Aubrey King wrote: >> >> >> >>> >>> Hi there. I have been using rt for a looong time and I've never had >>> anyone need to put in more than 2 attachments.. until today. >>> >>> We have debian sarge, rt 3.2.1, mysql 4.0.23. >>> >>> >>> >>> Here is pertinent stuff: >>> >>> >>> >>> rt3:/opt/rt3/etc# grep packet /etc/mysql/my.cnf >>> max_allowed_packet = 30M max_allowed_packet = 30M >>> >>> rt3:/opt/rt3/etc# grep ttach /opt/rt3/etc/RT_Config.pm >>> # added by aubrey to try getting more attachments. >>> Set($MaxAttachmentLength, 10); >>> # $MaxAttachmentSize sets the maximum size (in bytes) of attachments >>> stored # Set($MaxAttachmentSize , 10000000); Set($MaxAttachmentSize , >>> 30000000); >>> # $TruncateLongAttachments: if this is set to a non-undef value, >>> # RT will truncate attachments longer than MaxAttachmentLength. >>> Set($TruncateLongAttachments , undef); >>> # $DropLongAttachments: if this is set to a non-undef value, >>> # RT will silently drop attachments longer than MaxAttachmentLength. >>> Set($DropLongAttachments , undef); >>> # if TrustHTMLAttachments is not defined, we will display them >>> Set($TrustHTMLAttachments , undef); >>> # $MaxInlineBody is the maximum attachment size that we want to see >>> # an attachment uses if not specified. Must be recognized by >>> >>> >>> >>> Can someone give me an idea of how to get this thing accepting more >>> messages? Am I missing something obvious? >>> >>> >>> Aubrey King >>> Systems Engineer >>> IP Systems Engineering >>> Global Crossing, Ltd. >>> >>> >>> >>> _______________________________________________ >>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >>> >>> >>> >>> Community help: http://wiki.bestpractical.com >>> Commercial support: [EMAIL PROTECTED] >>> >>> >>> >>> >>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >>> Buy a >>> copy at http://rtbook.bestpractical.com >>> >> _______________________________________________ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> >> >> Community help: http://wiki.bestpractical.com >> Commercial support: [EMAIL PROTECTED] >> >> >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> >> >> > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > >
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
