My understanding was you only need quotes for queues with spaces and that the queue names were not case sensitive. It has previously received mail and sorted it into queues witht eh following:
"general: "|/etc/smrsh/rt-mailgate --queue general -- action respond --url http://rt.domain.com/ surveillance: "|/etc/smrsh/rt-mailgate --queue surveillance -- action respond --url http://rt.domain.com/ firewall: "|/etc/smrsh/rt-mailgate --queue firewall -- action respond --url http://rt.domain.com/ ops: "|/etc/smrsh/rt-mailgate --queue ops -- action respond --url http://rt.domain.com/ foreign: "|/etc/smrsh/rt-mailgate --queue foreign -- action respond --url http://rt.domain.com/"; But now that it sends e-mails it no longer receives. -Robert -----Original Message----- From: Patrick Humpal [mailto:[EMAIL PROTECTED] Sent: Wednesday, November 01, 2006 2:23 PM To: Carvajal, Roberto A.; [email protected] Subject: RE: [rt-users] How to send mail when a ticket comes in Change "general" to "General" after "--queue" and rebuild the aliases db. Be sure that you are using the appropriate email address for each queue. Ex: General queue - [EMAIL PROTECTED] Sysadmin queue - [EMAIL PROTECTED] Web site queue - [EMAIL PROTECTED] .... Etc. Also, can you provide a list all entries for RT in your aliases file? -----Original Message----- From: Carvajal, Roberto A. [mailto:[EMAIL PROTECTED] Sent: Wednesday, November 01, 2006 12:40 PM To: Patrick Humpal; [email protected] Subject: RE: [rt-users] How to send mail when a ticket comes in I am using sendmail and have copied rt-mailgate into /etc/smrsh/ and in my aliases have "general: "|/etc/smrsh/rt-mailgate --queue general -- action respond --url http://rt.domain.com/"; In my aliases and performed "newaliases" after. Still no luck. -Robert -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Patrick Humpal Sent: Wednesday, November 01, 2006 1:37 PM To: [email protected] Subject: RE: [rt-users] How to send mail when a ticket comes in Make sure you have the aliases file setup correctly. For instance, if your queue is called "Stop bothering the Sys-admin" you would add the following lines to the aliases file: rt-sysadmin: "|/opt/rt3/bin/rt-mailgate --queue \"Stop bothering the Sys-admin\" --action comment --url http://your.rt.server/"; rt-sysadmin-comment: "|opt/rt3/bin/rt-mailgate --queue \"Stop bothering the Sys-admin\" --action on correspond --url http://your.rt.server/ Does this help? -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Carvajal, Roberto A. Sent: Wednesday, November 01, 2006 12:26 PM To: Kosta Lekas; [email protected] Subject: RE: [rt-users] How to send mail when a ticket comes in I made changes in the following files: hosts.allow (says "sendmail:ALL") access (added Connect:[EMAIL PROTECTED] since I saw that in maillog, then "make access.db") aliases (verified aliases pointed to rt queues in /etc/smrsh/rt-mailgate, then "newaliases") sendmail.mc (made sure ip address was listed instead of loopback 127.0.0.1, then "m4 sendmail.mc > sendmail.cf) and now I no longer get the error from apache. It sends e-mails now but will not receive and sort incoming e-mails into proper queues. Also, it only sends confirmation e-mails to the requestor and does not send e-mails to watchers of the queues. -Robert -----Original Message----- From: Kosta Lekas [mailto:[EMAIL PROTECTED] Sent: Wednesday, November 01, 2006 1:05 PM To: Carvajal, Roberto A.; [email protected] Subject: RE: [rt-users] How to send mail when a ticket comes in Did you get any headway? Kosta Lekas -----Original Message----- From: Carvajal, Roberto A. [mailto:[EMAIL PROTECTED] Sent: Tuesday, October 31, 2006 4:13 PM To: Kosta Lekas; [email protected] Subject: RE: [rt-users] How to send mail when a ticket comes in Thank you so much for you help thus far. I am using sendmail. -Robert -----Original Message----- From: Kosta Lekas [mailto:[EMAIL PROTECTED] Sent: Tuesday, October 31, 2006 5:04 PM To: Carvajal, Roberto A.; [email protected] Subject: RE: [rt-users] How to send mail when a ticket comes in You don't need the reverse. But I think you haven't finished configuring your mail server yet. Are you using sendmail or postfix? I am going home now so I can get back to you tomorrow. Have a good night. Kosta Lekas -----Original Message----- From: Carvajal, Roberto A. [mailto:[EMAIL PROTECTED] Sent: Tuesday, October 31, 2006 3:49 PM To: Kosta Lekas; [email protected] Subject: RE: [rt-users] How to send mail when a ticket comes in I can resolve by typing "nslookup rt.box.edu" and it spits back the IP assigned to the box. Does reverse lookup need to be enabled, because I cannot "nslookup *.*.*.*" in order to get rt.box.edu in return. Maillog says that "Connection refused by [127.0.0.1]. Is the box refusing to send mail from itself? -Robert -----Original Message----- From: Kosta Lekas [mailto:[EMAIL PROTECTED] Sent: Tuesday, October 31, 2006 4:38 PM To: Carvajal, Roberto A.; [email protected] Subject: RE: [rt-users] How to send mail when a ticket comes in >From your RT box, can you resolve the MX records for your domain using nslookup? On the RT box, look at /var/log/maillog and see why the mail is not getting to your watchers. Kosta Lekas -----Original Message----- From: Carvajal, Roberto A. [mailto:[EMAIL PROTECTED] Sent: Tuesday, October 31, 2006 3:28 PM To: Kosta Lekas; [email protected] Subject: RE: [rt-users] How to send mail when a ticket comes in I have our 2 DNS servers listed in resolv.conf. And Yes the DNS has an A record. Roberto Carvajal University of Miami 305-986-3398 -----Original Message----- From: Kosta Lekas [mailto:[EMAIL PROTECTED] Sent: Tuesday, October 31, 2006 3:45 PM To: Carvajal, Roberto A.; [email protected] Subject: RE: [rt-users] How to send mail when a ticket comes in It looks like you are having DNS issues. That is why apache is complaining as well. Have you listed your DNS servers in /etc/resolv.conf? Have you added an A record for your RT server in DNS? Kosta Lekas -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Carvajal, Roberto A. Sent: Tuesday, October 31, 2006 1:26 PM To: [email protected] Subject: [rt-users] How to send mail when a ticket comes in Hey Everyone, We have RT 3.6.1 installed on Fedora Core 5. We are having some troubles sending and receiving mail. E-mails can only be sent to the IP address of the RT server and not the domain name. Also, once a ticket is received RT does not send a mail to Watchers of the GROUP that has rights to Watch the QUEUE the ticket enters into. Is there a way to do this? Also, when httpd (apache) starts up it says "Could not reliably determine the server's fully qualified domain name, using *.*.*.* for ServerName. Other than these things RT appears to be working normally. I've tried Googling errors and going to sendmail and apache support pages. Please help, thank you in advance. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
