Joby Walker wrote: > Is your script using the "Autoreply to Requestors" action? If not then > the the general "NotifyActor" configuration setting will take precedence > and the Actor will be stripped from the mail. And with no recipients an > email message is aborted.
Yes, we're using the Autoreply To Requestors action. Dave > > Joby Walker > C&C SSG, University of Washington > > > David Langenberg wrote: >> David Langenberg wrote: >>> Hi All, >>> >>> Version: RT 3.6.1 >>> >>> I'm having an issue with autoreply. Let's say I have a queue setup >>> called foo. This queue has a submission address of [EMAIL PROTECTED] >>> I also have queue foo setup to send an autoreply on create back to the >>> requester. Everything works fine, mail to [EMAIL PROTECTED] causes >>> the tickets to be created and autoreplies to be sent, now the problem. >>> Foo used to be a mailing list with an additional top level alias on it. >>> So we had [EMAIL PROTECTED] -> [EMAIL PROTECTED] We're now going >>> to handle all requests to foo via rt, so I've setup [EMAIL PROTECTED] >>> as the only member of the list [EMAIL PROTECTED] Now, if I send a >>> message to [EMAIL PROTECTED] or [EMAIL PROTECTED] RT creates a >>> ticket, correctly recognizes the address I used (this address doesn't >>> have an RT account associated with it) as the requester, but doesn't >>> send the autoreply. The logs show the familiar message >> >> Sorry -- forgot the rest of the log message:No recipients found. Not >> sending. >> >> Dave >> >> >> >> >> ------------------------------------------------------------------------ >> >> _______________________________________________ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: [EMAIL PROTECTED] >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com -- *********************************************************** David Langenberg Network Based Services The University of Chicago ***********************************************************
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_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
