Thank you for your reply. I have gone to the 'Global' 'Scrips' from 'Configuration'. Scrip 9 (and indeed scrip 1) had 'On Resolve' and the Action was <BLANK> from the drop down list. I have selected 'Notify Owner as Comment' and selected 'Submit'.
Is this all I have to do, is this correct? Is there a text version of the scrips? Again, I'm new to RT and am a Linux novice, so I hope I'm not being too timid. Many thanks Karl ________________________________________________________________________ This e-mail has been scanned for viruses by MessageLabs. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
