Excellent point - the ${RT_USER} is the user that runs the RT
application. For example, if you use Apache (without suexec), the
files are owned by apache or whatever user that executes httpd. The
template directories and files need to be accessible (read + write) by
the RT application user.
To further assist you, can you tell me which version of RT you are
running, apache setup, etc...? Was the mason cache cleaned out before
restarting RT? Were the files installed under the /local directory of
your RT3 installation?
Regardless whether or not if the Callbacks are working, if
StockAnswers is installed under /local, you should be able to access
the editor under: rt.web.url.com/Tools/StockAnswers/index.html and
the StockAnswers configuration under:
rt.web.url.com/Admin/Tools/StockAnswersConfiguration.html (if logged
in as a SuperUser for the latter).
I've only been able to test StockAnswers on a fresh install of RT
3.6.1 and a customized 3.4.2 version. The Callbacks work for 3.6.1,
but may need to be tweaked for earlier versions of RT?
I certainly appreciate the input and I'll revise the instructions so
they read more clearly.
-Kris
Quoting Mathew Snyder <[EMAIL PROTECTED]>:
I'm having a hard time following your installation instructions. Is
${RT_USER} supposed to be the rt user created for the database or is it
supposed to be the user which owns all the files under the rt directory?
I've created all the directories and chowned them to the user which owns
the directories/files, restarted httpd and I don't see anything either
under Tools or Configuration->Tools. What am I looking for?
Mathew Snyder
Kris Merrill wrote:
StockAnswers for RT is a solution for allowing users to insert
predefined templates into their replies. This might be useful for people
who are looking for an alternative to RTFM.
Just like its original predecessor, it requires client-side JavaScript
to be activated. The rewritten version has a configuration editor
(Admin/Tools/StockAnswersConfiguration.html) and a template editor
(Tools/StockAnswers) that can save and restore backup copies of original
modifications.
Please see the Wiki page at:
http://wiki.bestpractical.com/index.cgi?StockAnswers
Cheers!
-K
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