I'm still having the problem and getting desparate.
I determined that I did not have fastcgi enabled. So, I did the following:
sudo apt-get install libapache2-mod-fastcgi
sudo apt-get install libcgi-fast-perl
sudo a2enmod fastcgi
sudo ln -s /etc/request-tracker3.4/apache-fastcgi.conf
/etc/apache2/conf.d/
edit /etc/request-tracker3.4/apache-fastcgi.conf:
#FastCgiIpcDir /var/run/fastcgi
RedirectMatch ^/rt$ /rt/
sudo chown www-data: /etc/request-tracker3.4/RT_SiteConfig.pm
this has enabled fastcgi. I also restarted apache2 and postgres.
But, I still have the same problem. For more than half of the tickets that
remote users try to access, the page stalls half way through loading. I
notice that when I access RT from localhost, its very fast and pages never
stall.
Any help is so very appreciated,
Don
From: "don garbage" <[EMAIL PROTECTED]>
To: [EMAIL PROTECTED]
CC: [email protected]
Subject: Re: [rt-users] Please help: RT3.4.4 running really slow
Date: Wed, 08 Nov 2006 15:23:46 +0000
Barry,
I know fcgi is installed, I'm not sure fcgi is enabled. At the moment, I'm
trying to get server-info working, and will report back as soon as it is.
Also, there are a bunch of symbolic links in /etc/apache2/mods-enabled/:
/etc/apache2/mods-enabled/ssl.conf ->
/etc/apache2/mods-available/ssl.conf
/etc/apache2/mods-enabled/ssl.load ->
/etc/apache2/mods-available/ssl.load
/etc/apache2/mods-enabled/rewrite.load -> ../mods-available/rewrite.load
/etc/apache2/mods-enabled/perl.conf ->
/etc/apache2/mods-available/perl.conf
/etc/apache2/mods-enabled/perl.load ->
/etc/apache2/mods-available/perl.load
/etc/apache2/mods-enabled/cgid.conf ->
/etc/apache2/mods-available/cgid.conf
/etc/apache2/mods-enabled/cgid.load ->
/etc/apache2/mods-available/cgid.load
/etc/apache2/mods-enabled/userdir.conf ->
/etc/apache2/mods-available/userdir.conf
/etc/apache2/mods-enabled/userdir.load ->
/etc/apache2/mods-available/userdir.load
Here's the cat of those files:
::::::::::::::
cgid.conf
::::::::::::::
# Socket thingy for CGI.
ScriptSock /var/run/apache2/cgisock
::::::::::::::
cgid.load
::::::::::::::
LoadModule cgid_module /usr/lib/apache2/modules/mod_cgid.so
::::::::::::::
perl.conf
::::::::::::::
# This file is a placeholder; you can safely ignore or delete it.
::::::::::::::
perl.load
::::::::::::::
LoadModule perl_module /usr/lib/apache2/modules/mod_perl.so
::::::::::::::
rewrite.load
::::::::::::::
LoadModule rewrite_module /usr/lib/apache2/modules/mod_rewrite.so
::::::::::::::
ssl.conf
::::::::::::::
<IfModule mod_ssl.c>
SSLRandomSeed startup builtin
SSLRandomSeed connect builtin
AddType application/x-x509-ca-cert .crt
AddType application/x-pkcs7-crl .crl
SSLPassPhraseDialog builtin
SSLSessionCache dbm:/var/run/apache2/ssl_scache
SSLSessionCacheTimeout 300
SSLMutex file:/var/run/apache2/ssl_mutex
SSLCipherSuite
ALL:!ADH:!EXPORT56:RC4+RSA:+HIGH:+MEDIUM:+LOW:+SSLv2:+EXP:+eNULL
SetEnvIf User-Agent ".*MSIE.*" \
nokeepalive ssl-unclean-shutdown \
downgrade-1.0 force-response-1.0
</IfModule>
::::::::::::::
ssl.load
::::::::::::::
LoadModule ssl_module /usr/lib/apache2/modules/mod_ssl.so
::::::::::::::
userdir.conf
::::::::::::::
<IfModule mod_userdir.c>
UserDir public_html
UserDir disabled root
<Directory /home/*/public_html>
AllowOverride FileInfo AuthConfig Limit
Options MultiViews Indexes SymLinksIfOwnerMatch
IncludesNoExec
</Directory>
</IfModule>
::::::::::::::
userdir.load
::::::::::::::
LoadModule userdir_module /usr/lib/apache2/modules/mod_userdir.so
Thanks so very much for your help,
Don
From: "Barry L. Kline" <[EMAIL PROTECTED]>
To: don garbage <[EMAIL PROTECTED]>
CC: [email protected]
Subject: Re: [rt-users] Please help: RT3.4.4 running really slow
Date: Tue, 07 Nov 2006 14:14:27 -0500
-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1
don garbage wrote:
> Hey Barry,
>
> Wow, that was fast, thanks so much.
>
> I actually did respond to your email. Here was my reply:
> Hi Barry,
>
> I just checked again for mod_fastcgi, and, it appears that I do
have
> it. In ubuntu, it is called
> libfcgi-perl
>
> So, back to the drawing board. :)
>
> Have you had the chance to check out my config files?
>
> Thanks for any further help,
> Don
>
> Perhaps the problem is in my config files. Any thoughts?
I also see this in your file:
Include /etc/apache2/mods-enabled/*.load
Include /etc/apache2/mods-enabled/*.conf
What files are in this directory?
Are you *sure* that the fcgi is enabled? The easiest way I know for you
to check is to enable /server-status & /server-info in the configuration
file. You can then check it via: http://yourrtserver/server-info and
look for the appropriate modules.
Barry
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