I see. I guess I must be in a unique position: the only IT guy in a 50 person company. There's no middle man to process tickets. I guess RT isn't designed for situations like this?
Dan Parsons
Sr. Systems Administrator
Luxtera, Inc.
----- Original Message -----
From: Kenneth Crocker <[EMAIL PROTECTED]>
To: Dan Parsons
Cc: [email protected] <[email protected]>
Sent: Fri Nov 10 11:49:11 2006
Subject: Re: [rt-users] Queue deletion
Dan,
Nope. We are on 3.4.4 heading toward 3.6.2. We have our owners update
the tickets to make sure everything is as it should be before allowing
them to be resolved, rather than expecting the requestors to know what
to do or to enter required fields. That way, we can better control what
the results look like for an audit. We only have ticket mandatory
fields. Sorry.
Kenn
LBNL
Dan Parsons wrote:
> Okay, got it. Hey, do you know anything about my previous question,
> about why field validation doesn't work properly from SelfService?
>
> Dan Parsons
> Sr. Systems Administrator
> Luxtera, Inc.
>
>
> On Nov 10, 2006, at 10:10 AM, Kenneth Crocker wrote:
>
>> Dan,
>>
>>
>> You don't. You disable it. If you want the Queu and all data
>> related to
>> it deleted from the database, you would be getting into a REAL delicate
>> delete process. That's probably why RT designed it to disable a Queue
>> only. That's my best guess.
>>
>> Kenn
>> LBNL
>>
>> Dan Parsons wrote:
>>> Please forgive the newbieish question, but how do I simply delete a
>>> queue? I'm logged in as root and I can't see the option anywhere. I
>>> searched the wiki and couldn't find anything. I searched the mailing
>>> list archives and all I can find are people asking about how to delete
>>> just a queue with no one responding.
>>>
>>> How can I delete a queue?
>>>
>>> Dan Parsons
>>> Sr. Systems Administrator
>>> Luxtera, Inc.
>>>
>>>
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