On Monday 13 November 2006 11:13, Bill Weaver wrote: > Thanks for the reply. I tried your suggestion below but the address > it ends up with is the "[EMAIL PROTECTED]" value so it still isn't > getting it from the custom field.
So we have established that the ticket does not have the custom field value when accessed from some queue by some user. It sounds like you need to add permissions for this custom field in some queue. Have a look at Configuration->Queues->Ticket Custom Fields -- Garry T. Williams --- 678-370-2438 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
