I implemented 2 methods; from remote systems:
1- using soap (.Net client)
2- using REST (unix client)
Neither of the above need user logins to rt
A third way is to actually strip Create.html and limit it to the fields
you want (if you need your users to have rt logins)
Roy
John Arends wrote:
Has anyone created a custom form to create tickets? I don't want to
use an email form because I want to populate custom fields. We think
the RT interface is too complicated for most of our users and want to
give them an alternate form that has the exact fields they need.
Has anyone done anything like this? I can think of a couple of ways to
go about doing it, but I'm curious what others have done.
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