Your smrsh link is not set right.
In /etc/smrsh you should have a symlink to rt-mailgate, wherever you
have it located on your system. For example, mine is at
/opt/rt3/bin/rt-mailgate
To locate this file run: find / -name rt-mailgate
If the location was: /opt/rt3/bin/rt-mailgate, create the sym link by
issuing:
ln -s /opt/rt3/bin/rt-mailgate /etc/smrsh/rt-mailgate
Your RT will now be able to handle mail with no problems.
Let me know if you need anything further.
Jason
aka: axelilly
John Arends wrote:
I can't figure out why email in to RT has stopped working.
I have this line in /etc/aliases
rt: "|/etc/smrsh/rt-mailgate --queue general --action correspond
--url https://rt.itcs.uiuc.edu/rt/";
The relevant line from maillog is:
Nov 28 09:09:43 rt sendmail[2644]: kASF9ggA002643:
to="|/etc/smrsh/rt-mailgate --queue general --action correspond --url
https://rt.my.server.edu/rt/";, ctladdr=<[EMAIL PROTECTED]> (8/0),
delay=00:00:01, xdelay=00:00:01, mailer=prog, pri=30949, dsn=4.0.0,
stat=Deferred: prog mailer (/usr/sbin/smrsh) exited with EX_TEMPFAIL
For reference purposes, emailing in to a ticket worked fine when RT
was running at the DocumentRoot but now that I have it moved to /rt/ I
can't figure out why mail is failing.
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