We have this problem, too, only worse. Since the user name portion of the e-mail is not consistent across addresses for the same person, the variations cannot be captured with a single regular expression.
It best long-term solution I could think of involves adding an "alternate email addresses" field to the user table which could be used to canonicalize addresses. --David [EMAIL PROTECTED] wrote on 11/29/2006 02:50:39 PM: > Do you all have any creative solutions for dealing with multiple email > addresses from the same person so you don't end up with two user > accounts per person? I see situations where someone has their email > client misconfigured so they send mail out as > [EMAIL PROTECTED] when most of the time they are > [EMAIL PROTECTED] > > We can probably use procmail examine and sometimes re-write email > addresses before they go into RT, but I was curious what others have > done. Part of my problem is there are many machines email may come from > [EMAIL PROTECTED], [EMAIL PROTECTED], etc > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
