"Correspond" refers to Replies only - not Comments.
Taan
Jeremy Randall wrote:
Hi folks,
I have a queue that is not sending mail to the CC addresses, but
everything else is working as expected. The queue has the following scrips:
On Resolve Notify AdminCcs with template
On Create Notify AdminCcs with template Transaction
On Comment Notify AdminCcs with template Admin Comment
On Owner Change Notify Owner with template New Owner
On Correspond Open Tickets with template Blank
On Queue Change Notify AdminCcs with template New Queue
On Correspond Notify Requestors, Ccs and AdminCcs with template
Correspondence
I believe the last scrip, “On Correspond Notify Requestors, Ccs and
AdminCcs with template Correspondence,” should send to the CC
addresses. When I tail the mail logs messages are not going to the CC
addresses, but the others are clearly getting through. This is RT
3.4.5. Any guidance is appreciated.
Thanks,
JR
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