Some things can't be helped I guess. Mathew
Jon Daley wrote: > It also people like me have to deal with your bounce messages, when > the spammers fake my address as the sender. That is currently the > largest source of junk that I get. They seem to not use the guys who > don't include the original message in the bounce as much, though I still > get quite a number of faked bounces and vacation messages. > As one example, spamcop.net now considers those bad bounces as spam, > and will send reports to your upstream provider. > > A better solution would be to bounce them earlier. I haven't tried > to bounce based on From address, since that is so easy to change, but I > imagine it should be possible. > > On Mon, 11 Dec 2006, Mathew wrote: > >> I should note that this has literally eliminated all spam in our >> customer ticket queue. >> >> In order to manage the spam received by way of our other public facing >> queue I have the owner of the queue assign all tickets to me and open >> them. I then have a script which accesses the page via WWW::Mechanize >> and then scrape the addresses using HTML::TokeParser. These addresses >> are then passed to rtx-shredder on a daily basis. >> >> We only have two public facing queues though. The one which our >> customers submit work tickets to and the security queue which also >> receives all info requests as well as any abuse related issue. >> >> I'm not sure that this solution would scale well. >> >> Mathew >> >> Vivek Khera wrote: >>> I'm trying to figure out how to append bounce notices to tickets. >>> Basically, if a bounce comes in to my return-path address, I want to >>> scan it for evidence of a bounce from RT. If it finds it, append the >>> message (or just the DSN report part if it is a DSN) to the offending >>> ticket. >>> >>> Has anyone written such a beastie? If not, I will write my own and then >>> share it. I'm just looking to save some work :-) >>> >>> >>> ------------------------------------------------------------------------ >>> >>> _______________________________________________ >>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >>> >>> Community help: http://wiki.bestpractical.com >>> Commercial support: [EMAIL PROTECTED] >>> >>> >>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >>> Buy a copy at http://rtbook.bestpractical.com >> >> _______________________________________________ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: [EMAIL PROTECTED] >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy > a copy at http://rtbook.bestpractical.com > > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
