anything in the mail logs? are the autoreplies configured per-queue or globally?
On Dec 18, 2006, at 11:30 AM, Richard Ellis wrote:
When an email is received, the ticket is parsed correctly, custom fields are created and filled, ticket is put in the right queue etc, but the email to the requestor and to the Admin CC's to notify of arrival are not being sent. After that, everything works fine.This only affects a few queues, some of which have been working for ages. I have compared the config to queues that are working and they are identical, even down to the same template files and scrip names.
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