Rick Russell wrote:
>
> You have to replace the default autoreply scrip with a new scrip with a
> custom condition like so:
>
>> my $Ticket = $self->TicketObj;
>> my $Transaction = $self->TransactionObj;
>>
>> if ( ($Transaction -> Type eq 'Create')
>> && !($Ticket->Queue eq '55')
>> && !($Ticket->Queue eq '65')
>> && !($Ticket->Queue eq '67')
>> && !($Ticket->Queue eq '68')
>> && !($Ticket->Queue eq '70')
>> && !($Ticket->Queue eq '77')
>> && !($Ticket->Queue eq '78') )
>> { return (1); }
>> else
>> {return (undef); }
>
> As you can see, I've got a whole bunch of exceptions in there. If you
> prefer to match by name, I suppose you could use
>
> $Ticket->QueueObj->Name eq 'Whatever'
>
> instead.
OK, I'm not sure this works as advertised, as I get lines like this in my
log...
Dec 27 23:02:45 ursine RT: Scrip 3 IsApplicable failed: Global
symbol "$Transaction" requires explicit package name at (eval 1086) line 2.
Global symbol "$Ticket" requires explicit package name at (eval 1086) line
3. (/usr/share/request-tracker3.6/lib/RT/Condition/UserDefined.pm:67)
Dec 27 23:56:33 ursine RT: Scrip 3 IsApplicable failed: Global
symbol "$Transaction" requires explicit package name at (eval 1108) line 2.
Global symbol "$Ticket" requires explicit package name at (eval 1108) line
3. (/usr/share/request-tracker3.6/lib/RT/Condition/UserDefined.pm:67)
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