> When someone creates a ticket, they fill out a few custom fields. How
> can I get those fields included with the email that is sent to the
> queue owner?
In its simplest form you want something like this
{$Ticket->FirstCustomFieldValue('Custom_Field_Name')}
I'd suggest bookmarking the RT Wiki http://wiki.bestpractical.com/
And Mailing List Archive :
http://www.gossamer-threads.com/lists/rt/users/
Which is where I found most of the answers to get my Custom Field set up
going with some quick searches.
- Scott
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