I had hundreds of those "transaction not recorded" errors on our rt
3.4.1 Installation.
I posted multiple times to this and other lists, but nobody replied. It
appears to be a general Problem with rt, making it unreliable and
difficult to use in a production environment.
Luckily rt sends a mail with the problem to the root account.
We routed this account to a public folder in our internal mail system
and set up a team of people keying in the tickets not getting recorded
manually.
Best regards
TH
Mathew Snyder schrieb:
A problem with transactions not being recorded reared its head in the last day
or two. It appears that when an email is sent from RT it is not being added to
the ticket as a transaction.
Unfortunately, I didn't have MySQL logging turned on so I don't have that
evidence to provide. However, I have looked at the mail log and have verified
that emails were processed and have since turned MySQL logging on.
While I'm waiting for further problems to occur so I can provide the query
errors, could anyone provide insight as to why this might be happening?
Mathew
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