Don't you have to have some condition for a scrip to fire?
Helmuth Ramirez wrote:
Thanks Roy for your help on this again. I did as you instructed, I am not
getting anything in the log. I am attaching a screenshot of my scrip, just so
its clear what it is I'm doing.
And believe me, it was not a silly question...Linux/RT/Perl is a new world to me...there are no "obvious" questions in my book :-)
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Roy El-Hames
Sent: Thursday, January 11, 2007 8:42 AM
To: [EMAIL PROTECTED]
Cc: [email protected]
Subject: Re: [rt-users] Transaction not being recorded
what sql engine are you running ISAM/Innodb ??
I did notice this happening a couple of times since upgrading to 3.6.1
when the system was fairly busy, it seems something is wrong with sql
transactions when creating a ticket , where its not rolling back if it
failed (though I am sure if it should roll back)..
I use Innodb /mysql5 ..
I wonder if Jesse or Ruslan have any ideas ..
(mentioning names works most of the time :¬)
Roy
Tobias Heinz wrote:
I had hundreds of those "transaction not recorded" errors on our rt
3.4.1 Installation.
I posted multiple times to this and other lists, but nobody replied.
It appears to be a general Problem with rt, making it unreliable and
difficult to use in a production environment.
Luckily rt sends a mail with the problem to the root account.
We routed this account to a public folder in our internal mail system
and set up a team of people keying in the tickets not getting
recorded manually.
Best regards
TH
Mathew Snyder schrieb:
A problem with transactions not being recorded reared its head in the
last day
or two. It appears that when an email is sent from RT it is not
being added to
the ticket as a transaction.
Unfortunately, I didn't have MySQL logging turned on so I don't have
that
evidence to provide. However, I have looked at the mail log and have
verified
that emails were processed and have since turned MySQL logging on.
While I'm waiting for further problems to occur so I can provide the
query
errors, could anyone provide insight as to why this might be happening?
Mathew
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--
Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati
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