Hi all I just upgraded to 3.6.3, when I went to perform the change mentioned below (to show 'More About') for all my users, I noticed the code changed. I'm not sure how to go about enabling this feature for all my users.
Any help would be greatly appreciated! Cheers Helmuth -----Original Message----- From: Schultz, Eric [mailto:[EMAIL PROTECTED] Sent: Friday, July 28, 2006 4:37 PM To: Helmuth Ramirez; [email protected] Subject: RE: [rt-users] More About Window for Privileged Users Just to wrap this up for everyone, Helmuth had commented out the wrong curly brace :-) We worked it out offline. Eric Schultz United Online > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf > Of Schultz, Eric > Sent: Friday, July 28, 2006 1:12 PM > To: Helmuth Ramirez; [email protected] > Subject: RE: [rt-users] More About Window for Privileged Users > > How did you comment out? Like so? > > %# unless ($requestor->Privileged) { > > %#} > > > -----Original Message----- > > From: Helmuth Ramirez [mailto:[EMAIL PROTECTED] > > Sent: Friday, July 28, 2006 12:56 PM > > To: Schultz, Eric; [email protected] > > Subject: RE: [rt-users] More About Window for Privileged Users > > > > Yes :) > > > > It was after the restart that the changes took effect (broke). > > > > -----Original Message----- > > From: Schultz, Eric [mailto:[EMAIL PROTECTED] > > Sent: Friday, July 28, 2006 3:26 PM > > To: Helmuth Ramirez; [email protected] > > Subject: RE: [rt-users] More About Window for Privileged Users > > > > Did you stop/start your webserver as the CleanlyCustomizeRT document > > says to do? > > > > Eric Schultz > > United Online > > > > > Thanks for the fast response!! > > > > > > I tried that....and it didn't like it when I refreshed > the page :( I > > > commented out the first and last line of my excerpt below. I > > > OBVIOUSLY > > > did something wrong, any additional help would be really > > appreciated. > > > > > > Here is an excerpt for that part of my ShowRequestor file > > > > > > > > > % unless ($requestor->Privileged) { > > > <&| /Widgets/TitleBox, title_href => $has_right_adminusers ? > > > "$RT::WebPath/Admin/Users/Modify.html?id=".$requestor->id : undef, > > > title=> loc("More about [_1]", $name) &> > > > > > > %# Additional information about this user. Empty by default. > > > <& /Elements/Callback, _CallbackName => 'AboutThisUser', > > requestor => > > > $requestor, %ARGS &> > > > > > > <&|/l&>Comments about this user</&>:<br /> > > > <b><% ($requestor->Comments || loc("No comment entered about this > > > user")) %></b><br /> > > > > > > <&|/l, $rows &>This user's [_1] highest priority > tickets</&>:<br /> > > > <ul> > > > %while (my $w=$tickets->Next) { > > > <li><a > > > href="<%$RT::WebPath%><%$DisplayPath%>?id=<%$w->id%>"><%$w->Id%>: > > > <%$w->Subject%></a> (<%$w->Status%>) > > > %} > > > > > > -----Original Message----- > > > From: Schultz, Eric [mailto:[EMAIL PROTECTED] > > > Sent: Friday, July 28, 2006 1:28 PM > > > To: Helmuth Ramirez; [email protected] > > > Subject: RE: [rt-users] More About Window for Privileged Users > > > > > > > Hi all, > > > > I'd like to know if I can get the nice little "More > > > About" window to > > > > show up for my users. I imported them from LDAP and they're all > > > > privileged, but because of that right, it seems I don't get > > > that nice > > > > little feature :( > > > > > > > > Is there a clean way I can enable that for them? > > > > > > Sure - in > /path/to/your/rt/share/html/Ticket/Elements/ShowRequestor, > > > remove the lines: > > > > > > 65: % unless ($requestor->Privileged) { > > > 84: %} > > > > > > Then, you'll get this for all users, not just Unprivileged. > > The even > > > "cleaner" way to do this would be to make a copy of the > > same file, put > > > it in the "local" heirarchy, then make your changes there. See > > > http://wiki.bestpractical.com/index.cgi?CleanlyCustomizeRT > > for details > > > on using 'local'. > > > > > > Eric Schultz > > > United Online _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
