Thanks Taan, Now for my ignorant question...the code below is to Notify AdminCC's when they get added to a ticket...what would I need to change to make it work to notify Requestors?
Sorry if its a dumb question. Thanks Helmuth -----Original Message----- From: Taan Lindemans [mailto:[EMAIL PROTECTED] Sent: Sunday, January 14, 2007 9:53 PM To: [email protected] Cc: Helmuth Ramirez Subject: Re: [rt-users] Notify Requestor on Requestor change > You would need a Custom Action as well to send a message to the new Requestor only. I was wrong, you need the Custom Condition mentioned earlier, with action: "Notify Other Recipients" and a Custom Template with something similar to that below. This works with RT-3.6.0. Note: This only works for AdminCc's added after the ticket was created. Custom Template "Notify new AdminCC": To: { my $userID = $Transaction->NewValue; my $user = RT::User->new($RT::SystemUser); $user->Load($userID); $user->EmailAddress; } Subject: AdminCc Added for: {$Ticket->Subject} The body of your email here. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
