> On the topic of custom fields it just says they are adding them in a later version of RT. > I think the next edition should be twice as long with a lot more detail on the nitty gritty.
Which version of the Book do you have ? I have the First edition and it has a couple of sections on Custom Fields. Page 69-71 has what they are, most RT users would know this sure. Chapter 7 - Example Configuration has a bunch of examples using Custom Fields, page 112-113 is worth a look as it has a Template code example for pulling out the Custom Fields. I've found this type of thing very useful as well as examples on the Wiki. Chapter 8 - Architecture page 131-133 has info on how to access the Custom Fields. The book could definitely do with more expert examples, Page 120 has a mapping which is useful if you already know how to access the Data, three examples of what you can do would increase that pages value 200%. I think once people are showing what types of things you can do with RT they'll explore the layout and post more code on the Wiki & mailing list. I find books and online resources serve different roles, I think the RT one is pretty good as a reference to the API & Objects. The start of the book is a good introduction to novice users & managers who you are trying to show RT to. - Scott _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
