Right you are. I should have checked before posting. There must have been something else that I was thinking of besides CF.
I have the First Edition (is there another???). Thanks, Steve. On 1/18/07, Scott Golby <[EMAIL PROTECTED]> wrote:
> On the topic of custom fields it just says they are adding them in a later version of RT. > I think the next edition should be twice as long with a lot more detail on the nitty gritty. Which version of the Book do you have ? I have the First edition and it has a couple of sections on Custom Fields. Page 69-71 has what they are, most RT users would know this sure. Chapter 7 - Example Configuration has a bunch of examples using Custom Fields, page 112-113 is worth a look as it has a Template code example for pulling out the Custom Fields. I've found this type of thing very useful as well as examples on the Wiki. Chapter 8 - Architecture page 131-133 has info on how to access the Custom Fields. The book could definitely do with more expert examples, Page 120 has a mapping which is useful if you already know how to access the Data, three examples of what you can do would increase that pages value 200%. I think once people are showing what types of things you can do with RT they'll explore the layout and post more code on the Wiki & mailing list. I find books and online resources serve different roles, I think the RT one is pretty good as a reference to the API & Objects. The start of the book is a good introduction to novice users & managers who you are trying to show RT to. - Scott
-- I believe I found the missing link between animal and civilized man. It is us. -Konrad Lorenz, ethologist, Nobel laureate (1903-1989) We in America do not have government by the majority. We have government by the majority who participate. -Thomas Jefferson, third US president, architect and author (1743-1826)
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