I strongly recommend using some sort of version control. Our RT installation is the combination of 8 separate projects stored within an SVN repository:

1) rt/bp: the best practical RT distribution + some RTx extensions.
2) rt/cac/html: the local/html directory
3) rt/cac/lib: the local/lib directory
4) rt/conf/status: config directives for development level (Develmode)
5) rt/conf/db: config directives for database connection
6) rt/conf/base: remaining configuration directives
7) rt/bin: some management scripts (mostly run from cron).
8) rt/perl: the perl installation that rt uses

Then our milestones are a combination of specific releases of each project. Being able to easily revert to a previous milestone has saved our ass a couple times.

jbw

Toby Darling wrote:
Hi

My bigger concern is when i go to add things to the interface, or
generally muck around in RT :)

The Interface stuff tends to be editing files in /opt/rt3/local so your
rsync should work there.
http://wiki.bestpractical.com/index.cgi?CleanlyCustomizeRT

I've been using plain old scp between dev and prod, mainly because there's usually other stuff in dev that isn't ready for prod just yet.

We're now looking at going to 3.6.x and I'm thinking about changing this and using CVS - commit on dev, update on prod; and it would also give a nice trail of how files change over time (there's one file that's had 3 edits for 3 separate tweaks, but 6 months down the line and I'm having trouble figuring what's doing what). Any thoughts?

Cheers
Toby
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