Hi Michael,
Thank you for your useful patch. I hope this change makes it into
future releases of RT, as it would be logical for Super User to have
the ability to change ticket owners, especially if someone has left
an organization and the tickets have to be moved to someone else.
Nick
*---------------------------------------------------------------------------------*
*Nick Metrowsky***
*Consulting System Administrator***
*303-684-4785 Office***
*303-684-4100 Fax***
[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>***
*DigitalGlobe ®, An Imaging and Information Company*
*http://www.digitalglobe.com*
*---------------------------------------------------------------------------------*
------------------------------------------------------------------------
*From:* Peer Michael [mailto:[EMAIL PROTECTED]
*Sent:* Friday, February 02, 2007 12:54 AM
*To:* Nick Metrowsky; RT Users
*Subject:* RE: [rt-users] RT 3.6.3: Cannot chnage owner to another user.
With this diff, superusers can reassign tickets. It works for us.
--- /opt/rt3/lib/RT/Ticket_Overlay.pm 2005-11-14 21:43:24.000000000
+0100
+++ /opt/rt3/local/lib/RT/Ticket_Overlay.pm 2007-01-30
17:39:31.000000000 +0100
@@ -2959,6 +2959,7 @@
and #If we're not stealing
( $self->OwnerObj->Id != $RT::Nobody->Id ) and #and the
owner is set
( $self->CurrentUser->Id ne $self->OwnerObj->Id() )
+ and (!$self->CurrentUserHasRight('SuperUser')) #and is not
superuser
) { #and it's
not us
return ( 0,
$self->loc(
Michael Peer
------------------------------------------------------------------------
*From:* [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] *On Behalf Of *Nick
Metrowsky
*Sent:* Thursday, 01 February, 2007 23:25
*To:* RT Users
*Subject:* [rt-users] RT 3.6.3: Cannot chnage owner to another user.
Hi Everyone,
I have Super User and I cannot change the ownership of a ticket from
one person to another. I get an error “You can only take tickets that
are unowned” or “You can only reassign tickets that you own or that
are unowned”. This is definitely a different behavior than that of RT
3.4.4.
Any ideas on this one?
Nick
*---------------------------------------------------------------------------------*
*Nick Metrowsky***
*Consulting System Administrator***
*303-684-4785 Office***
*303-684-4100 Fax***
[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>***
*DigitalGlobe ®, An Imaging and Information Company*
*http://www.digitalglobe.com*
*---------------------------------------------------------------------------------*
------------------------------------------------------------------------
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