> > > > Thank you, Kelly. Everyone else's reactions to "customer file" were > > beginning to make me think *I* was nutsabago. > > > > Nope. It's a perfectly reasonable feature request. We've specced it > out > for customers several times. To do it "reasonably" as part of RT > requires that RT own your customer database, which it generally sounds > like the folks who've been looking for this on the list aren't willing > to have happen.
We'd be happy enough to have RT own the customer database (or at least build scripts to morph the data over from the "real" customer database regularly). That would be fine, although I'd think people in other circumstances might prefer a well defined interface so that they could adapt it to their existing customer db. > > We'd probably model it as RT groups, so that you could usefully model > who's part of which customer. The big "hard" bits are probably > setting > RT up to not mail everyone from a customer on every issue ;) Personally I'd probably want a single user still to own the bug, but have that user somehow belong to the customer entity. -Kely _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com