In order to find out, I would recommend temporarily setting up mail to deliver to a pop3 mailbox and then using fetchmail (with cronjob if necessary) to pick mail up from that mailbox.
http://wiki.bestpractical.com/index.cgi?fetchmail This will allow you to see the mail come into the box to confirm it is being properly delivered, and then watch fetchmail as it picks the mail up and pipes it into mailgate. It just means you can turn it into a two-step process and see which step the problem occurs in. John Arends wrote: > Are you sure sendmail will receive email from outside? > > Nicholas Whitehead wrote: >> --> >> >> I have RT 3.6.3 installed on a Fedora Core 6 box >> >> >> >> I have configured it to use Sendmail …. >> >> >> >> All seems to work fine >> >> >> >> When tickets are created from within RT, all the emails are sent >> correctly to requestors, CC, CCadmins etc >> >> >> >> I can send a mail from the server (where RT is installed) and get a >> ticket created OK via echo ‘hello’ ¦ mail –s “test subject” rt >> >> >> >> However, the difficulty starts when trying to request a ticket from >> outside the RT server (eg from our Exchange email system in the >> office. The mails seem never to reach the RT system. This obviously is >> the same when trying to reply from emails back to the ticket .. >> >> >> >> >> >> Any help would be appreciated >> >> >> >> Thanks in advance >> >> >> >> >> >> >> ------------------------------------------------------------------------ >> >> _______________________________________________ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: [EMAIL PROTECTED] >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy > a copy at http://rtbook.bestpractical.com -- Kind Regards, ___________________________________________________ Mike Peachey, IT Tel: +44 (0) 114 281 2655 Fax: +44 (0) 114 281 2951 Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK http://www.jennic.com Confidential ___________________________________________________ _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
