On Tue, Feb 06, 2007 at 12:27:13PM -0800, John H. Nyhuis wrote:
> Greetings,
>
> We have several scripts that send problem reports to our RT system.
> When RT receives these, we do want it to produce a ticket, but we do
> not
> want it to send any sort of response mail. Since the script or daemon has
> no mechanism to recieve mail this response mail just ends up becoming
> undeliverable. Does anyone have a RT 3.4 configuration that allows you to
> specify a list of email addresses that over-rides the default behavior of
> sending RT response mail? Obviously, I do want RT to send reply mail when
> it receives a request from a real person not specified in the list.
Update the user created by RT for a given script's return address. Leave
the "Username" as the user's email address, but make their email address
blank.
>
> Thanks,
>
> John H. Nyhuis
> IT Manager
> Dept. of Pediatrics
> HS RR338A, Box 356320
> University of Washington
> Desk: (206)-685-3884
> [EMAIL PROTECTED]
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