On Feb 6, 2007, at 3:27 PM, John H. Nyhuis wrote:
We have several scripts that send problem reports to our RT system. When RT receives these, we do want it to produce a ticket, but we do not want it to send any sort of response mail. Since the script or daemon has no mechanism to recieve mail this response mail just ends up becoming undeliverable. Does anyone have a RT 3.4 configuration that allows you to specify a list of email addresses that over-rides the default behavior of sending RT response mail? Obviously, I do want RT to send reply mail when it receives a request from a real person not specified in the list.
we disable the global autoresponder and enable it specifically per- queue (and we also use a queue specific template).
then we set up special queues to handle such automatic alert notifications that don't do autoresponder, and have appropriate watchers amongst the development crew.
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