Kevin,
I'll check that out. I was also wondering; I use the following code to
move the subject line to a CF called "Description":
my $cf_obj;
my $cf_name;
my $cf_value;
$cf_obj = RT::CustomField->new($RT::SystemUser);
$cf_name = "Description";
$cf_value = $self->TicketObj->Subject();
$RT::Logger->debug( $self . " cf_value = ". $cf_value . "\n" );
$cf_obj->LoadByName( Name => $cf_name );
$RT::Logger->debug( "Loaded \$cf_obj->Name = ". $cf_obj->Name() ."\n" );
$cf_obj->AddValueForObject( Object => $self->TicketObj, Content =>
$cf_value, );
return 1;
What I was wondering was, how do I get this code to do this for E_mail
ticket creation only? Otherwise, when someone is "in" the system and
they create a ticket, whatever they put in the CF field is changed to
contain the subject data. Thanks.
Kenn
LBNL
Kevin Falcone wrote:
On Feb 12, 2007, at 2:03 PM, Kenneth Crocker wrote:
We are currently on RT 3.4.4 and looking to upgrade to 3.6.3 soon.
A question popped up that I had no answer to. Why is it when a ticket
is created via the E_mail interface the cc's are dropped and do not
become part of "people" section on the ticket? Is this still happening
in 3.6.3? Has anyone else noticed this and do they have any type of
resolution to the problem? thanks in advance.
Does the ParseNewMessageForTicketCcs config setting fix this for you?
It should be available in 3.4 as well as 3.6.
-kevin
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