you have just to give "requestor" role "ShowTicket" right
Best regards
Marouane HIMDI
Joe Casadonte a écrit :
If I don't give non-privileged users the ShowTicket right, then they
cannot see their own tickets. If I do, then they can see *any* ticket
(by using the Goto Ticket box). Is there a happy medium? I am doing
this via Global -> Group Rights. I could do it via Queues -> General
-> Group Rights, which would limit the exposure, but still not limit
it to just their tickets. Thanks!
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