On 2/15/2007 5:22 AM, Richard Ellis wrote:
We also have this in our local/html/Ticket/Update.html
if ($DefaultStatus eq 'resolved') {
# if we are resolving a ticket and there has been no time submitted,
# do not allow the ticket to resolve. must check that SubmitTicket is
# set, or we prevent the close page from loading and thus NO ticket can
# be resolved.
if ((! defined($TicketObj->TimeWorked) or $TicketObj->TimeWorked ==
0) and
$ARGS{'UpdateTimeWorked'} <= 0 and
exists $ARGS{'SubmitTicket'} ) {
Abort("You cannot resolve a ticket with zero time worked. Please
reselect the ticket and try again");
}
An alternate approach would be to use JavaScript. I have done this to
make Subject a mandatory field. Both approaches have strong pluses and
minuses, and it may come down to a simple question of aesthetics. The
JavaScript approach is shown here:
http://wiki.bestpractical.com/index.cgi?MandatorySubject
--
Regards,
joe
Joe Casadonte
[EMAIL PROTECTED]
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