Joe,
It's my understanding that "cc" watcher is NOT the same as a "cc" on a
ticket. Therefore, you could set up an "on create" scrip to notify "cc"
watchers. Hope this helps.
Kenn
LBNL
Joe Casadonte wrote:
On 2/15/2007 3:06 AM, Jesse Vincent wrote:
On Feb 14, 2007, at 4:02 PM, Joe Casadonte wrote:
Would this be easy to hack in? I haven't touched the schema at all,
so I don't know what's involved....
It's certainly possible with the architecture. What are you looking to
use it for?
Specifically, I'm looking to set up a queue owner who gets notified of
new tickets, but is not added as a Cc or AdminCc to the ticket itself.
In general, it could be used for holding all sorts of information to be
used by Scrips or reports. Thanks!
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