Well, if the ticket is being moved to another queue, then another group is getting the 'new' ticket. Its not HORRIBLE to log into RT and check the attachment, but it would be nice to be able to open the attachment and reply to the ticket all via your e-mail client.
My 2cents -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Kenneth Crocker Sent: Wednesday, February 21, 2007 3:20 PM To: Валерий Харьков Cc: [email protected] Subject: Re: [rt-users] Promlem with OnChangeQueue and Attachements Валерий, Why in the world would you want to copy/send out tons of attachments when they are already stored? Isn't an E_mail referencing the change enough? That's just way too much info flying around for me. Once is enough. After that, let 'em look it up. Just curious. Kenn LBNL Валерий Харьков wrote: > Hi, all. > > So, i've got new ticket with some text and attached file. > > > When i move it from one queue to another, and RT notifying me with > template: > > . > . > . > > {$Ticket->Transactions->First->Content()} > > I'am recieving a letter with text part only. Yes, it's okay, because of > template. :) > But. How can i write a template or a scrip to get mail with attached file. > > PS When my template was: > > . > . > . > > > {$Transaction->Content()} > > I got a : "This transaction appears to have no content". > > Yes, i am understand that transaction (when you moving ticket between > queues) has no content. > But i can't solve this problem :( > > Thank you. > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy > a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
